Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Sweetsino’s website and services. They explain the relationship between us and you as a player, including account responsibilities, eligibility, use of the platform, promotions, deposits and withdrawals, dispute handling and how we update these terms. By registering or using our services you agree to comply with these terms and any specific promotional rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and for protecting your login credentials. Only one account is permitted per person, household or shared address. We require correct personal information and may suspend or close accounts where details are incomplete, false or otherwise unverifiable. You must notify us immediately if you suspect unauthorised access to your account.

We carry out identity checks to verify age and identity. You must provide documents we reasonably request for verification. While verification is pending, withdrawals may be delayed and access to certain features may be restricted. Any fraudulent activity, collusion, bonus abuse or chargebacks may result in account suspension and forfeiture of bonus funds.

Eligibility requirements

To use the site you must meet the eligibility criteria published on the site at the time of registration. This includes being of legal gambling age in your jurisdiction and not being located in a restricted territory. We reserve the right to refuse service or to close accounts where eligibility cannot be confirmed.

Acceptable platform use

You must use the platform lawfully and in line with these terms. Prohibited behaviour includes using automation or bots, attempting to manipulate game outcomes, creating multiple accounts to obtain bonuses, and engaging in abusive communication with staff or other players. We may restrict, suspend or close accounts that breach acceptable use rules.

General bonus and promotion rules

All bonuses and promotions are subject to separate terms which will be published with each offer. Unless otherwise stated, promotional funds may carry wagering requirements, contribution rates by game type, maximum bet limits while wagering and restrictions on eligible payment methods. We may withdraw or amend promotions at any time where reasonable grounds exist, including suspected abuse or error.

Deposits and withdrawals

Deposits must be made using accepted payment methods shown in your account. Withdrawals will generally be processed to the same method used for deposits where possible and are subject to verification checks. We may apply internal limits to withdrawals and pay large sums in instalments at our discretion. Any fees charged by payment providers are outside our control.

Before making a withdrawal we may require additional documents to satisfy anti-money-laundering checks. Funds held in bonus balances are subject to the relevant promotional terms and may be forfeited if those terms are breached.

Dispute resolution

If you have a dispute, contact our support team and provide full details so we can investigate. We aim to respond and resolve matters promptly and fairly. If a satisfactory outcome cannot be reached via support, we will outline further steps to escalate the matter internally. We expect both parties to co-operate in any investigation.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of our services after changes are posted constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.